PARTNER KNOWLEDGE CENTRE
Commissions
Understand how Partner commissions are recorded, reviewed and prepared for payment through your connected Stripe account.
The essentials
How Partner commission works.
When an eligible customer completes a qualifying purchase connected to your referral activity, a commission may be recorded in your Partner Dashboard.
Standard rate
The standard NREW Partner commission rate is 25% of the qualifying commissionable order value.
Recorded automatically
Where referral tracking and order requirements are met, the commission may appear automatically within your Partner Dashboard.
Reviewed before payment
Commissions may remain pending while the associated order, payment and programme requirements are checked.
Commission calculation
A straightforward percentage.
The commission rate is applied to the qualifying commissionable value recorded for the eligible order.
The eligible commissionable value of the completed order.
The standard NREW Partner Programme commission rate.
The example commission before any later order adjustment.
Example commission
A qualifying commissionable order value of Β£40 at the standard 25% Partner rate would produce an example commission of Β£10.
Commission journey
From customer order to payout.
Commission records move through a review process before they become available for inclusion in a Partner payout.
Referral recorded
The customer reaches NREW through eligible referral activity.
Order completed
The customer completes a purchase through the official NREW website.
Commission created
An eligible commission may be added to your Partner Dashboard.
Order reviewed
The order and commission remain subject to programme checks.
Payout completed
Approved commission may be included in a Stripe payout.
Eligibility
What can affect commission approval.
Not every website visit, referral record or order will necessarily produce an approved commission.
Commission may qualify when
The eligible referral information is recorded by the system.
The customer successfully completes and pays for the order.
The purchase satisfies the current Partner Programme requirements.
Your approved Partner account remains active and compliant.
Commission may be rejected or adjusted when
A full or partial refund may result in the commission being adjusted or removed.
A chargeback, payment dispute or failed payment may affect eligibility.
Commission cannot be guaranteed where eligible tracking information is unavailable.
Misleading marketing, self-referrals or prohibited activity may result in rejection.
Partner Dashboard
Understanding commission statuses.
The status shown in your Partner Dashboard indicates where the commission currently sits within the review and payment process.
Pending
The referral or associated order is still being reviewed or confirmed.
Unpaid
The commission has been approved but has not yet been included in a payout.
Paid
The approved commission has been included in a completed Stripe payout.
Rejected
The referral or commission did not meet the Partner Programme requirements.
Stripe required
Your commission payouts are Stripe-only.
Every NREW Partner must connect a valid Stripe account before commission payments can be received. Alternative payout methods are not offered.
Common questions
Commission FAQs.
Open a question below for further guidance.
What is the standard NREW Partner commission rate?
The standard Partner commission rate is 25% of the qualifying commissionable order value.
Why is my commission showing as pending?
A commission may remain pending while the associated order, payment and Partner Programme requirements are reviewed.
What happens when an order is refunded?
A full or partial refund may cause the associated commission to be adjusted, rejected or removed.
Can I receive commission without a Stripe account?
No. NREW Partner commission payouts are Stripe-only. A valid connected Stripe account is required before payment can be received.
Why does the commission differ from 25% of the customerβs total payment?
The commission rate applies to the qualifying commissionable value recorded for the order. Taxes, refunds, discounts and non-qualifying amounts may affect that value.
Where can I check my commission records?
Sign in to your Partner Dashboard to review recorded referrals, commission values and their current statuses.