PARTNER KNOWLEDGE CENTRE
Frequently Asked Questions
Explore answers to common questions about the NREW Partner Programme, Referral Links, Sales, commissions, resources and account access.
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The questions are grouped into practical sections so that you could move directly to the information most relevant to you.
Partner accounts
Registration, approval, sign-in details and access to Partner OS.
View questions βReferral Links
Personal Referral Links, tracking periods and sales attribution.
View questions βCommissions
Commission rates, order reviews, statuses and Stripe payouts.
View questions βMusic collections
Collection information, listening options and product access.
View questions βDownloads
Creative Library access, file formats and approved Partner resources.
View questions βSupport
Where to request help and what information could be useful to include.
View questions βPartner accounts
How do I apply to join the NREW Partner Programme?
Complete the Partner registration form and submit the requested information. Applications are reviewed before access to Partner resources is provided.
Is every application approved automatically?
No. Applications are reviewed individually and approval is not automatic. The NREW Team may consider whether the application fits the current Partner Programme requirements.
When could I access Partner OS?
Partner OS access is available after your application has been approved and your Partner account has been activated.
What should I do if I forget my password?
Use the password reset option on the Partner login page. A reset message should be sent to the email address connected to your account.
Could I share my Partner login details?
No. Your account details should remain private and should not be shared with another person or organisation.
Referral Links
Where could I find my personal Referral Link?
Your personal Referral Link is available within your Partner Dashboard after you sign in.
How long does Referral Link tracking remain active?
The current Referral Link tracking period is 25 days, subject to browser settings, cookie preferences and the purchase meeting the Partner Programme requirements.
Could Referral Link tracking be guaranteed?
No. Tracking depends on technical and eligibility factors, including browser cookies, the device used and the order meeting the Partner Programme requirements.
Could I use my Referral Link in a QR code?
Yes. A QR code could direct visitors to your personal Referral Link where the surrounding material is accurate and follows the Partner Programme Terms.
Why might a Sale not appear in my dashboard?
A Sale may not appear if the customer declined cookies, used another device, followed another Partner’s Referral Link or completed the purchase outside the active tracking period. A recent purchase may also be awaiting confirmation.
Commissions
What is the standard Partner commission rate?
The standard NREW Partner commission rate is 25% of the qualifying commissionable value of Confirmed Sales.
What is a Confirmed Sale?
A Confirmed Sale is a purchase made through your personal Referral Link that has been successfully paid for, has not been cancelled or refunded and has been approved for commission.
How is monthly commission calculated?
Monthly commission is calculated from the total value of all Confirmed Sales recorded by 11.59pm UK time on the final day of the calendar month. Sales confirmed after that point are included in the following month’s calculation.
When is commission paid?
Commission is paid on the 2nd day of the following month to your connected Stripe account. NREW Partner payouts are Stripe-only.
Why might a commission show as pending or unpaid?
A commission may remain pending or unpaid while the associated order, payment and Partner Programme requirements are being reviewed, or while it is awaiting the next monthly payout date.
What should I do if I think a commission is missing or incorrect?
If you believe a Sale or commission requires further investigation, please submit a request through the Partner Support page. Where possible, include your Order Number, the product purchased, the approximate purchase date and a brief description of your query. This information will help the NREW Support Team investigate more quickly.
Why might a commission status change?
A commission status may change following payment processing, order updates, refunds, cancellations or routine validation checks. Please contact Partner Support if you need a status reviewed, rather than contacting the customer directly.
What happens if an order is refunded?
A full or partial refund may result in the associated commission being adjusted or removed. A refunded or cancelled purchase does not qualify as a Confirmed Sale.
How does the Monthly Sales Leaderboard work?
The Monthly Sales Leaderboard ranks Partners according to the total value of Confirmed Sales generated through their personal Referral Link during the qualifying month.
How do I qualify for the Monthly Bonus Pool?
A minimum of 20 Confirmed Sales is required to enter the Monthly Bonus Pool for the qualifying month. Any further published Bonus Pool rules also apply.
Could I receive a payout without connecting Stripe?
No. A valid connected Stripe account is required before an approved Partner payout could be received.
NREW Music Collections
How many NREW music collections are available?
The catalogue currently includes Dayform, Horizon, Jazz, Jazz Funk, Movement, Momentum, Reggae and Open collection families.
Where could I listen to the collections?
NREW Radio offers an opportunity to explore music from across the catalogue before considering individual collection downloads.
Which collection should I recommend?
Listening preferences and business requirements vary. The collection descriptions and NREW Radio could offer useful starting points for exploration.
Could different collections be used at different times?
Businesses could explore different collection options for different times, settings or audiences, subject to their own preferences and licensing requirements.
Are new collection volumes added?
Additional collection volumes may be released and added to the NREW catalogue over time.
Downloads and resources
Where are the approved Partner creatives?
Approved creative files are available through the Partner Creative Library.
Could I edit an NREW creative?
Only make changes where the resource clearly states that personalisation is available. Otherwise, the approved design and wording should remain unchanged.
Could I add my referral link to a creative?
Your personal Referral Link could be included in the accompanying caption, email, post or suitable marketing material where appropriate.
What file formats might be available?
Depending on the resource, downloads may be supplied as PNG, JPG, PDF or ZIP files.
What should I do if a download does not open?
Check your browser download folder and try the link again. If the issue continues, submit a request through Partner Support.
Partner Support
How could I contact Partner Support?
Submit a request through the Partner Support page. Include as much relevant information as possible so the NREW Team could review the issue.
What information should I include?
Include the page or feature involved, what you were trying to do, what happened and any message shown on screen.
What are the Partner Support hours?
Partner Support is available during office hours, Monday to Friday, from 9.00am to 5.00pm. Urgent requests may be prioritised where appropriate.
Will I receive confirmation after submitting a request?
A confirmation message should appear after the form has been submitted, indicating that the NREW Support Team will be in touch.
Could I submit a request for a new resource?
Yes. You could submit the details through Partner Support for the NREW Team to consider.
Still need support?
Send your question to the NREW Team.
If your question is not covered above, submit a Partner Support request with the relevant details and the team will review it.