Acceptable Use Policy

1. Purpose of this policy

This Acceptable Use Policy sets out the standards that apply when you access or use the NREW website, customer accounts, Partner accounts, downloadable products, digital resources, communications and related services.

It should be read alongside the NREW Terms & Conditions, Privacy Policy, Music Licence, Copyright & Intellectual Property Policy and Partner Terms & Conditions where applicable.

By using NREW services, you agree to comply with this policy.

2. Who this policy applies to

This policy applies to all users of NREW services, including:

• Website visitors.
• Customers and account holders.
• Businesses using NREW music.
• Approved NREW Partners.
• Anyone accessing NREW downloads or digital resources.
• Anyone interacting with NREW systems or communications.

3. Lawful use

You must use NREW services only for lawful purposes.

You must not use any NREW website, account, download, resource or service:

• In breach of any applicable law or regulation.
• To encourage, assist or facilitate unlawful activity.
• To commit fraud, deception or misrepresentation.
• To infringe the rights of NREW or any third party.
• To distribute harmful, unlawful or misleading material.
• To interfere with the lawful use of the website by others.

4. Account security

Where you create or receive access to an NREW account, you are responsible for keeping your login details secure.

You must:

• Use accurate registration information.
• Use a strong and unique password.
• Keep your password confidential.
• Notify NREW promptly if you suspect unauthorised access.
• Ensure that contact information remains current.
• Log out of shared or public devices after use.

You must not share access to a customer or Partner account with another person unless NREW has expressly authorised this.

5. Prohibited technical activity

You must not attempt to disrupt, damage, overload or gain unauthorised access to any NREW system.

Prohibited activity includes:

• Introducing viruses, malware, ransomware or harmful code.
• Attempting to bypass security controls.
• Testing for vulnerabilities without written permission.
• Interfering with servers, hosting, databases or networks.
• Using bots to create accounts, purchases or referrals.
• Launching denial-of-service attacks.
• Attempting to access another user's account.
• Extracting passwords, payment data or private information.

6. Automated access and scraping

You must not use automated systems to access, copy, monitor, extract or reproduce NREW content without prior written permission.

This includes:

• Web scraping.
• Data mining.
• Automated downloading.
• Bulk copying of catalogue information.
• Automated collection of product data or metadata.
• Use of crawlers that disregard access restrictions.
• Automated extraction for artificial intelligence training.

Normal use by recognised search engines for lawful indexing is permitted where it complies with our technical controls.

7. Use of NREW music and downloads

NREW music and downloadable products may only be used in accordance with the licence supplied with the product.

You must not:

• Share purchased files with unlicensed persons or businesses.
• Upload NREW music to public file-sharing services.
• Resell or redistribute NREW downloads.
• Claim ownership or authorship of NREW music.
• Remove copyright, licence or metadata information.
• Use one business licence across multiple locations unless permitted.
• Make NREW music available as a standalone downloadable product.

8. Intellectual property

All NREW music, artwork, branding, text, documents, layouts, product descriptions, graphics, resources and other materials remain protected by intellectual property law.

Access to NREW content does not transfer ownership.

You must not copy, adapt, reproduce, publish, distribute, sell, license or commercially exploit NREW intellectual property except where expressly permitted in writing or under an applicable NREW licence.

9. Artificial intelligence use

NREW content must not be used to train, develop, test or improve an artificial intelligence system without prior written permission.

You must not:

• Upload NREW music to an AI training platform.
• Use NREW tracks as reference material for model training.
• Create imitations intended to replicate identifiable NREW works.
• Use NREW artwork, text or documents in training datasets.
• Use automated systems to generate misleading derivative content.
• Present AI-generated material as an official NREW product.

10. Communications and conduct

When communicating with NREW, customers, Partners or other users, you must behave professionally and respectfully.

You must not submit, publish or communicate material that is:

• Threatening, abusive or harassing.
• Defamatory or knowingly false.
• Discriminatory or hateful.
• Obscene or unlawful.
• Intended to intimidate or deceive.
• Spam, unsolicited bulk messaging or repeated unwanted contact.
• Likely to damage the reputation of NREW unfairly.

11. Partner use of NREW resources

Approved NREW Partners may receive access to promotional materials, brand assets, referral tools, product information, training resources and other Partner-only content.

Partners must use these resources only for legitimate NREW Partner activity and in accordance with the Partner Terms & Conditions.

Partners must not:

• Share Partner-only resources publicly without permission.
• Provide dashboard access to another person.
• Alter official wording in a misleading way.
• Create false urgency, guarantees or unsupported claims.
• Misrepresent themselves as employees or agents of NREW.
• Use NREW branding for unrelated products or services.
• Create misleading referral activity.
• Use prohibited advertising methods.

12. Referral and commission abuse

Any attempt to manipulate the NREW referral, commission, Bonus Pool or recognition system is prohibited.

This includes:

• Creating false or duplicate customer accounts.
• Generating artificial clicks, visits or referrals.
• Using stolen or misleading customer information.
• Claiming credit for referrals generated by another Partner.
• Using unauthorised discounts, incentives or rebates.
• Attempting to interfere with tracking systems.
• Submitting self-referrals where these are not permitted.
• Coordinating fraudulent purchases or refund activity.

NREW may withhold commission, reverse referral credit, suspend access or terminate participation where abuse is suspected.

13. Misleading statements and claims

You must not make false, exaggerated, unsubstantiated or misleading statements about NREW, its music, products, services, licences, Partner Programme or earning opportunities.

You must not:

• Guarantee business, wellbeing or financial outcomes.
• Claim that NREW music will produce a specific result.
• Suggest that participation guarantees commission or bonuses.
• Misrepresent product availability, pricing or licence terms.
• Present personal opinion as an official NREW statement.
• Use fabricated reviews or testimonials.
• Omit material information where this may mislead a customer.

Where discussing possible benefits, language must remain balanced and responsible. Phrases such as “may help” or “designed to support” should be used where appropriate.

14. Reviews, feedback and testimonials

Reviews, feedback and testimonials must be genuine and based on real experience.

You must not:

• Submit a false review.
• Pay for undisclosed positive reviews.
• Pressure another person to provide misleading feedback.
• Alter a review in a way that changes its meaning.
• Publish a testimonial without permission.
• Present an incentivised review as independent.

15. Privacy and personal information

You must respect the privacy of customers, Partners and website users.

You must not:

• Collect personal information without a lawful reason.
• Use customer information for unrelated marketing.
• Share personal information without authorisation.
• Publish private correspondence or account information.
• Attempt to obtain payment information improperly.
• Store personal information insecurely.
• Use NREW systems to send unlawful marketing messages.

Any personal information accessed through NREW must be handled in accordance with applicable data protection law and the NREW Privacy Policy.

16. Payment and checkout misuse

You must not misuse NREW payment, checkout, refund or download systems.

Prohibited conduct includes:

• Using stolen payment information.
• Making purchases without the account holder's permission.
• Submitting fraudulent chargebacks.
• Attempting to obtain products without payment.
• Manipulating checkout totals or product quantities.
• Sharing expired or unauthorised download links.
• Repeatedly purchasing and refunding products to retain access.

17. Reporting misuse

If you become aware of suspected misuse, unlawful activity, security concerns, infringement or fraud involving NREW, please report it promptly.

Please include sufficient information for us to understand and investigate the matter.

18. Monitoring and investigation

NREW may monitor the use of its website, accounts, referral systems, downloads and digital resources where reasonably necessary for security, fraud prevention, licensing, legal compliance and enforcement.

Where misuse is suspected, NREW may:

• Review relevant account and system records.
• Temporarily restrict access.
• Request further information.
• Preserve evidence.
• Reverse unauthorised referral or commission credit.
• Report unlawful activity to relevant authorities.
• Take legal action where appropriate.

19. Suspension and termination

NREW may suspend, restrict or terminate access where a user has breached this policy or where immediate action is reasonably required to protect the website, customers, Partners or NREW.

Depending on the circumstances, action may include:

• Removing content.
• Blocking website access.
• Restricting downloads.
• Suspending a customer or Partner account.
• Cancelling referral credit or unpaid commission.
• Ending Partner participation.
• Refusing future registration or purchases.
• Taking legal or regulatory action.

20. Changes to this policy

NREW may update this Acceptable Use Policy where its website, services, technology, legal duties or operating procedures change.

The current version will be published in the NREW Policy Library and identified by its version number and effective date.

21. Contact us

Questions about this policy should be sent to: