Contact
Support
Need help with your Partner account, Partner Link, a purchase, commission or one of your Partner resources? Send us the relevant details and NREW Partner Support will review your request.
PARTNER SUPPORT
Opens at 9.00am
Support is available during office hours.
Closes at 5.00pm
Monday to Friday, excluding applicable closures.
Urgent requests
Urgent matters may be prioritised where appropriate.
1. Check Partner HQ
Your Partner Link, purchases, commission, Leaderboard and Creative Library are available in Partner HQ.
2. Have the details ready
For a purchase or commission query, include the date, reference and any relevant information shown in Partner HQ.
3. Submit your request
Choose the closest category, explain what happened and send the request directly to Partner Support.
SUPPORT HOURS
Monday–Friday
9.00am–5.00pm UK time
REQUEST PRIORITY
RoutineGeneral questions
ImportantAffects Partner activity
UrgentTime-sensitive or access issue
AFTER YOU SUBMIT
We’ll confirm receipt
Your request will be recorded and a support reference shown for your records.
Ready to submit your request?
Open Partner Support, choose the closest category and give us the information most relevant to your request.