Privacy Policy

1. Introduction

At NREW, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy applies whenever you visit nrew-radio.com, purchase products, create an account, contact us or apply to join the NREW Partner Programme.

By using our website, you acknowledge that your personal information will be processed as described in this policy.

2. Who We Are

NREW operates the website nrew-radio.com.

We provide:

• Original downloadable music for business and personal use.
• Customer accounts and digital product sales.
• The NREW Partner Programme.
• NREW Radio and related support services.

For privacy enquiries, contact support@nrew-radio.com .

3. Information We Collect

Personal information

This may include:

• Your name.
• Email address.
• Telephone number where provided.
• Billing information.
• Company name where applicable.

Account information

If you create an account, we may store:

• Your username.
• Your securely stored password.
• Purchase and download history.
• Account preferences.

Partner information

If you apply to join the NREW Partner Programme, we may collect:

• Your contact and business information.
• Referral and commission records.
• Partner account activity.
• Information required to process approved payments.

Technical information

When you visit our website, we may automatically collect:

• IP address.
• Browser and device type.
• Operating system.
• Pages viewed.
• Date and time of visits.
• Referring website.

4. How We Collect Information

We collect information when you:

• Visit our website.
• Purchase or download a product.
• Create or manage an account.
• Contact NREW.
• Apply to join the Partner Programme.
• Subscribe to marketing communications.
• Interact with cookies and analytics technologies.

5. How We Use Your Information

We may use personal information to:

• Process orders and deliver digital downloads.
• Manage customer and Partner accounts.
• Calculate and process approved Partner commissions.
• Respond to enquiries and provide support.
• Improve our products, services and website.
• Prevent fraud, misuse and security threats.
• Meet our legal, tax and accounting obligations.

We only process personal information where we have a lawful basis under applicable UK data protection law.

6. Payments

NREW uses Stripe to process payments securely.

Payment details are processed directly by Stripe. NREW does not store your full debit or credit card number.

We receive the payment confirmation and information needed to fulfil your order.

7. Customer Accounts

Customer accounts may contain your name, email address, purchase history, download history and account preferences.

You are responsible for keeping your login information confidential and for notifying us if you believe your account has been accessed without permission.

8. Partner Accounts

We process Partner information to administer applications, track referrals, calculate commissions, communicate with Partners and meet our financial and legal obligations.

Partner referral activity is managed using AffiliateWP and related WordPress functionality.

9. Cookies

Our website uses cookies and similar technologies to operate customer accounts, maintain shopping baskets, support checkout, remember preferences and understand website use.

Where required, we ask for consent before using non-essential cookies.

More information is available in our Cookie Policy .

10. Analytics

We use Google Analytics 4 and StatCounter to help us understand website traffic, visitor activity and website performance.

Analytics information may include pages visited, device type, browser information, approximate location and interactions with the website.

Where appropriate, analytics information is aggregated or pseudonymised.

11. Marketing Communications

Where you have chosen to receive marketing communications, we may send information about new releases, products, services, Partner news and relevant business updates.

You may unsubscribe at any time using the link within a marketing email or by contacting us.

Unsubscribing from marketing will not stop essential emails about orders, downloads, accounts or the Partner Programme.

12. Sharing Your Information

We do not sell personal information.

We may share information where necessary with:

• Stripe and other payment service providers.
• Website hosting and technical service providers.
• Professional advisers such as accountants or solicitors.
• Government bodies or law enforcement where legally required.

Service providers processing information on our behalf are expected to protect it appropriately.

13. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are used in accordance with UK data protection law.

14. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include:

• Secure HTTPS connections.
• Securely stored passwords.
• Restricted administrative access.
• Software and security updates.
• Secure Stripe payment processing.
• Website monitoring and backups.

No internet-based system can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and tax requirements.

When information is no longer needed, it may be securely deleted or anonymised.

16. Your Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

To exercise a right, contact support@nrew-radio.com .

We may request reasonable proof of identity before responding.

17. Children’s Privacy

NREW products and services are intended for adults and businesses and are not specifically directed at children under 18.

If you believe a child has provided personal information, please contact us.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, services or legal obligations.

The latest version will be published on our website and identified by its version number and effective date.

19. Contact Us

For questions about this policy or the way we handle personal information, contact:

NREW
Website: nrew-radio.com
Email: support@nrew-radio.com

20. Information Commissioner’s Office

If you are dissatisfied with how we have handled your personal information, you may complain to the UK Information Commissioner’s Office.

We encourage you to contact NREW first so that we have the opportunity to investigate and address your concerns.