Privacy Policy
Last updated: 30 August 2026
This Privacy Policy explains how NREW collects, uses, stores and protects personal information when you use the NREW website, listen to NREW Radio, purchase or download music, create an account, take out a subscription, enter an NREW prize draw or promotion, participate in the NREW Partner Programme or contact NREW.
This policy applies to the website nrew-radio.com and services provided through it.
1. Who We Are
NREW operates the NREW website, NREW Radio, the NREW digital music service and the NREW Partner Programme.
For the purposes of applicable UK data protection law, NREW is responsible for determining how personal information collected through these services is used.
You can contact NREW through the Contact page on this website.
2. Information We May Collect
Depending on how you use NREW, we may collect information including:
- Your name and contact details.
- Your email address.
- Account and login information.
- Information associated with orders, subscriptions and downloads.
- Billing and transaction information.
- Partner Programme application and account information.
- Partner referral, qualifying purchase and commission information.
- Messages and information you provide when contacting NREW.
- Information you provide when entering an NREW prize draw or promotion, including your name and email address.
- Information relating to your prize-draw entry, including the promotion source, date of entry, marketing preference and, where applicable, winner status.
- Where you win a prize, information necessary to contact you, verify and fulfil the prize and maintain an appropriate record that the prize was awarded.
- Where applicable, information about a winner’s preference concerning publication or disclosure of limited winner information.
- Technical information about your use of the website, such as IP address, browser information and website activity.
We only collect information that is reasonably required for the operation, administration, security and improvement of NREW and its services.
3. Payment Information
Payments for NREW products and subscriptions are processed using third-party payment services integrated with the website.
NREW does not need to receive or store your complete payment-card details in order to process a normal online payment. Payment providers process payment information in accordance with their own security and privacy requirements.
NREW may retain transaction information necessary to administer orders, subscriptions, refunds, accounting and customer support.
4. Customer Accounts and Subscriptions
If you create an NREW account or take out an NREW subscription, we may process information necessary to create and administer your account, provide access to subscription features, manage downloads, process renewals and cancellations and provide customer support.
Account activity may also be used to protect NREW, its customers and its music against fraud, misuse, unauthorised access or abuse of download facilities.
5. Prize Draws and Promotions
NREW may operate free prize draws and other promotions.
When you enter an NREW prize draw, we may collect and process information including your name, email address, date of entry, the source through which you entered and your optional marketing preference.
This information is used to administer the promotion, validate entries, prevent duplicate or fraudulent entries, select a winner, contact the winner, fulfil the prize and maintain appropriate records showing that the promotion was administered and the prize awarded.
Where a prize consists of an NREW subscription, NREW may use the winner’s details to create or update an NREW account and provide the subscription or other access necessary to fulfil the prize.
NREW may maintain records relating to winner selection and prize fulfilment where reasonably necessary to demonstrate that a promotion was administered properly and to meet applicable legal or regulatory requirements.
Where required in connection with a promotion, NREW may publish or make available limited information about a winner, ordinarily their surname and county where available. Winners may object to this or ask NREW to reduce the information made available. NREW may nevertheless provide relevant winner information to the Advertising Standards Authority where required.
Entering a prize draw does not automatically subscribe you to NREW marketing. Where a separate optional marketing box is provided, marketing communications will only be sent on the basis of that separate choice where consent is required.
Withdrawing marketing consent does not cancel or remove a valid prize-draw entry.
6. Individual Music Purchases and Downloads
When you purchase or download NREW music, we may process information necessary to complete the transaction, provide access to the music, administer download availability, maintain appropriate transaction records and provide customer support.
7. NREW Partner Programme
If you apply for or participate in the NREW Partner Programme, we may process information necessary to review and administer your application and Partner account.
This may include contact information, Partner account information, referral activity, qualifying purchases, commission information, payment status and communications relating to the Partner Programme.
Information may also be processed where necessary to prevent fraud, investigate disputed referrals or transactions, maintain financial records and comply with legal obligations.
8. How We Use Personal Information
We may use personal information to:
- Operate and maintain the NREW website and services.
- Provide customer and Partner accounts.
- Process purchases and subscriptions.
- Provide access to digital music downloads.
- Administer subscription renewals and cancellations.
- Operate and administer prize draws and promotions.
- Validate prize-draw entries and prevent duplicate or fraudulent entries.
- Select and contact prize winners.
- Fulfil prizes, including creating or updating an NREW account where necessary.
- Maintain appropriate records of winner selection and prize fulfilment.
- Meet applicable requirements concerning winner information and promotion administration.
- Operate and administer the NREW Partner Programme.
- Calculate and administer qualifying Partner commissions.
- Respond to enquiries and provide support.
- Maintain appropriate financial and transaction records.
- Protect the website, accounts, downloads and services against fraud, misuse and unauthorised access.
- Meet legal, regulatory, tax and accounting obligations.
- Improve the operation and performance of the website and services.
9. Legal Bases for Processing
Depending on the circumstances, NREW may process personal information because it is necessary to perform a contract with you, take steps at your request before entering into a contract, comply with a legal obligation, pursue a legitimate business interest or because you have provided consent.
Where we rely on legitimate interests, we consider those interests alongside your rights and interests.
Where processing is based on consent, you may withdraw that consent where applicable.
10. Service Providers
NREW uses third-party services to help operate the website and provide its services. These may include website hosting, ecommerce, payment processing, email delivery, security, website performance, subscription administration, Partner administration and radio-streaming services.
Personal information may be processed by these providers where necessary for them to provide their services to NREW. Providers may also have their own legal obligations regarding information they process.
11. Cookies and Technical Information
The NREW website may use cookies and similar technologies that are necessary for website operation, customer accounts, shopping facilities, security, preferences and other website functions.
Some technical information may be collected automatically when you visit the website, including information about your browser, device, IP address and interaction with the website.
12. Keeping Information Secure
NREW takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where an account is protected by login credentials, you are responsible for keeping those credentials confidential and for taking reasonable care when accessing your account.
13. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, security and record-keeping requirements. This includes appropriate records relating to prize-draw entries, winner selection and prize fulfilment where those records are reasonably required to demonstrate that a promotion was administered correctly.
Some information may remain in secure backups for a limited period after deletion from active systems.
14. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information held about you.
- Ask for inaccurate information to be corrected.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
These rights are subject to the conditions and exemptions provided by applicable data protection law.
15. Contacting NREW About Your Information
If you have a privacy or data-protection enquiry, wish to exercise a data-protection right or believe information about you has been used incorrectly, please contact NREW through the website Contact page.
16. Complaints
If you have concerns about how NREW handles your personal information, please contact NREW so that we have an opportunity to investigate the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator, where applicable.
17. Links to Other Websites
The NREW website may contain links to websites operated by other organisations. NREW is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those organisations when using their services.
18. Changes to this Privacy Policy
NREW may update this Privacy Policy from time to time to reflect changes to the website, NREW services, legal requirements or the way personal information is processed.
The latest version will be published on this page together with its most recent update date.
19. NREW Website
This Privacy Policy applies to nrew-radio.com.