NREW PARTNER PROGRAMME
Your Partner Link
Your Partner Link connects eligible NREW customers to your Partner account. Use it whenever you introduce someone to NREW so qualifying subscriptions, subscription renewals and individual track purchases can be attributed correctly.
THE ESSENTIALS
One link connects the customer to you.
Your Partner Link contains the information NREW uses to identify you as the referring Partner. When somebody follows that link, NREW’s referral system can record the visit and attribute an eligible transaction to your account in accordance with the current Partner Programme rules.
You do not need to create complicated links. Start with your Partner Link from Partner HQ and use it when sharing NREW.
HOW IT WORKS
From your link to a qualifying transaction
The basic Partner journey happens in four steps.
You share NREW
You introduce somebody to NREW using your personal Partner Link.
They visit NREW
The referral system records the eligible visit and associates it with your Partner account.
They purchase
The customer completes an eligible subscription or individual track purchase directly through NREW.
You receive commission
A qualifying transaction is recorded against your Partner account and processed under the current commission rules.
WHAT YOUR LINK CAN GENERATE
More than a one-off purchase
Your Partner Link can connect you to different types of qualifying customer activity under the NREW Partner Programme.
New subscriptions
When an eligible customer joins NREW through your Partner Link, the qualifying new subscription can generate Partner commission.
Subscription renewals
When an eligible subscription originally attributed to you renews, the qualifying renewal can generate recurring Partner commission.
Individual tracks
When an eligible customer purchases an individual track through your referral, the qualifying purchase can generate Partner commission.
USING YOUR LINK
Where can I share it?
You can use your Partner Link when introducing NREW through appropriate channels, provided your activity complies with the Partner Programme Terms.
- Messages and genuine personal recommendations.
- Email where you have the appropriate permission to contact the recipient.
- Your own website or other approved online content.
- Approved advertising or promotional activity.
- NREW-approved Partner creatives and promotional material.
TRACKING
What can affect a referral?
Referral technology is useful, but no online tracking system can guarantee that every visit will always be recorded.
- The customer does not use your Partner Link.
- Cookies or similar tracking technologies are rejected or removed.
- Browser privacy settings interfere with referral tracking.
- The customer changes browser or device before purchasing.
- Another valid referral becomes applicable before the transaction.
- The transaction does not meet the Partner Programme requirements.
YOUR ACCOUNT
Where do I find my Partner Link?
Your Partner Link is available through your Partner account. Sign in and open Partner HQ to access your Partner tools and referral information.
When copying your link, make sure the complete address is copied before sharing it.
If you are unsure whether a link is correct, return to Partner HQ and copy it again rather than manually editing it.
CUSTOMER EXPERIENCE
The customer still buys from NREW.
Your Partner Link does not change the normal customer experience. It simply helps NREW identify an eligible referral.
The customer browses NREW, chooses what they want and completes their transaction directly through the NREW website.
NREW handles the transaction, customer account, digital delivery and customer support.
REFERRAL STATUS
What happens after a transaction?
Referral and commission information is recorded in your Partner account. A transaction must meet the current programme requirements before commission becomes payable.
The referral has been recorded but has not yet completed the necessary checks or processing.
The qualifying transaction has been accepted and can proceed under the Partner payment process.
The referral does not qualify for commission, for example following a refund, cancellation, invalid transaction or other programme issue.
IMPORTANT
Make the commercial relationship clear.
When promoting NREW using your Partner Link, or where you may receive commission from a resulting sale, you must make the commercial relationship clear and ensure your promotion is identifiable as advertising.
GOOD PRACTICE
Do
- Use the Partner Link supplied through your NREW account.
- Make your Partner relationship clear.
- Use accurate, current NREW information.
- Use approved NREW creative where appropriate.
- Direct detailed customer questions to NREW when necessary.
AVOID
Don’t
- Promise or guarantee earnings, results or customer outcomes.
- Hide the fact that you may receive commission.
- Use misleading claims or inaccurate NREW information.
- Manipulate referral tracking or create artificial referrals.
- Use your Partner Link for unauthorised self-referrals.